> ## Documentation Index
> Fetch the complete documentation index at: https://docs.greenzero.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Password

> How to update your account password and maintain account security

This guide explains how to reset your account password and provides best practices for password security.

<Info>
  If you need to change your password, please use the "Forgot Password" functionality available on
  the login screen.
</Info>

## Password Requirements

Your password must meet the following requirements:

* Minimum 8 characters in length
* At least one uppercase letter
* At least one lowercase letter
* At least one number
* At least one special character (e.g., !@#\$%^&\*)
* Must not match any of your previous 5 passwords

<Check>Strong passwords significantly reduce the risk of unauthorized account access.</Check>

## Password Reset Process

<Steps>
  <Step title="Access the login screen">Navigate to the login screen of your account.</Step>

  <Step title="Use Forgot Password functionality">
    Click on the "Forgot Password" link on the login screen.

    <Frame>
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/greenzero/images/forgot-password-link.png" alt="Login screen with Forgot Password link highlighted" />
    </Frame>
  </Step>

  <Step title="Enter your email">
    Enter the email address associated with your account and submit the form.
    <Info>A password reset link will be sent to this email address.</Info>
  </Step>

  <Step title="Check your email">
    Open the email from our system and click on the password reset link.
    <Warning>The password reset link is only valid for 24 hours.</Warning>
  </Step>

  <Step title="Create new password">
    Enter your new password twice to confirm. The system will validate that your password meets all
    requirements.
    <Tip>Consider using a password manager to generate and store strong, unique passwords.</Tip>
  </Step>

  <Step title="Confirm change">
    Click the **Reset Password** button to save your new password.
    <Info>After resetting your password, you'll be directed to log in with your new password.</Info>
  </Step>
</Steps>

## After Resetting Your Password

Once your password has been reset:

1. You'll need to log in with your new password
2. All other active sessions on other devices will be terminated
3. You'll receive an email notification confirming the password reset

<Note>
  If you didn't initiate the password reset, contact support immediately by clicking the "I didn't
  make this change" link in the confirmation email.
</Note>

## Password Security Best Practices

<AccordionGroup>
  <Accordion title="Create strong, unique passwords">
    * Use a combination of letters, numbers, and special characters
    * Avoid using easily guessable information (birthdays, names, etc.)
    * Use different passwords for different accounts
    * Consider using a passphrase instead of a single word
  </Accordion>

  <Accordion title="Use a password manager">
    * Store passwords securely in an encrypted password manager
    * Generate random, complex passwords
    * Automatically fill passwords to avoid typing them
    * Regularly audit your saved passwords for security issues
  </Accordion>

  <Accordion title="Enable two-factor authentication">
    * Add an extra layer of security beyond your password
    * Learn how to [enable 2FA](/account-management/two-factor-authentication) on your account
  </Accordion>
</AccordionGroup>

## Troubleshooting

<Tabs>
  <Tab title="No Reset Email Received">
    If you don't receive the password reset email: 1. Check your spam or junk folder 2. Verify you
    entered the correct email address 3. Wait a few minutes as emails can sometimes be delayed 4.
    Try requesting another reset email if needed If you still don't receive the email, contact
    support for assistance.
  </Tab>

  <Tab title="Password Not Accepted">
    If your new password is rejected: - Ensure it meets all the requirements listed above - Check that
    it doesn't contain your username or email address - Verify it hasn't been used for your account
    previously - Try a completely different password
  </Tab>

  <Tab title="No Confirmation Email">
    If you don't receive the confirmation email: - Check your spam or junk folder - Verify your
    email address is correct in your profile - Add [support@greenzero.com](mailto:support@greenzero.com) to your contacts - Contact
    support if the issue persists
  </Tab>
</Tabs>

## Need Help?

If you're experiencing issues resetting your password:

<CardGroup cols={1}>
  <Card title="Contact Support" icon="headset" href="/support">
    Our support team is available 24/7 to assist with account security issues
  </Card>
</CardGroup>