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This guide explains how to reset your account password and provides best practices for password security.
If you need to change your password, please use the “Forgot Password” functionality available on the login screen.

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Password Requirements

Your password must meet the following requirements:
  • Minimum 8 characters in length
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (e.g., !@#$%^&*)
  • Must not match any of your previous 5 passwords
Strong passwords significantly reduce the risk of unauthorized account access.

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Password Reset Process

1

Access the login screen

Navigate to the login screen of your account.
2

Use Forgot Password functionality

Click on the “Forgot Password” link on the login screen.
Login screen with Forgot Password link highlighted
3

Enter your email

Enter the email address associated with your account and submit the form.
A password reset link will be sent to this email address.
4

Check your email

Open the email from our system and click on the password reset link.
The password reset link is only valid for 24 hours.
5

Create new password

Enter your new password twice to confirm. The system will validate that your password meets all requirements.
Consider using a password manager to generate and store strong, unique passwords.
6

Confirm change

Click the Reset Password button to save your new password.
After resetting your password, you’ll be directed to log in with your new password.

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After Resetting Your Password

Once your password has been reset:
  1. You’ll need to log in with your new password
  2. All other active sessions on other devices will be terminated
  3. You’ll receive an email notification confirming the password reset
If you didn’t initiate the password reset, contact support immediately by clicking the “I didn’t make this change” link in the confirmation email.

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Password Security Best Practices

  • Use a combination of letters, numbers, and special characters
  • Avoid using easily guessable information (birthdays, names, etc.)
  • Use different passwords for different accounts
  • Consider using a passphrase instead of a single word
  • Store passwords securely in an encrypted password manager
  • Generate random, complex passwords
  • Automatically fill passwords to avoid typing them
  • Regularly audit your saved passwords for security issues
  • Add an extra layer of security beyond your password
  • Learn how to enable 2FA on your account

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Troubleshooting

  • No Reset Email Received
  • Password Not Accepted
  • No Confirmation Email
If you don’t receive the password reset email: 1. Check your spam or junk folder 2. Verify you entered the correct email address 3. Wait a few minutes as emails can sometimes be delayed 4. Try requesting another reset email if needed If you still don’t receive the email, contact support for assistance.

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Need Help?

If you’re experiencing issues resetting your password:

Contact Support

Our support team is available 24/7 to assist with account security issues
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